Tactical Peculiarities of Communication between Police Officers and People with Hearing Impairments

Abstract

The paper examines ways in which police officers can overcome communication barriers when interacting with people with hearing impairments, particularly when such citizens seek assistance. It is noted that insufficient attention to the specifics of interacting with this category of persons may lead to violations of their rights and interests, as well as to a decrease in the effectiveness of law enforcement activities. The relevance of researching communication approaches is justified, given the growing number of persons with hearing impairments, especially in conditions of martial law. It is emphasised that studying this topic is not only a scientific necessity, but also a practical necessity for improving the professionalism of police officers in working with people who have special communication needs. A number of scientific methods were used to conduct the study: surveys, observations, comparisons, practical experiments, mathematical analysis, induction and deduction. It is proved that in order to overcome the communication barrier with people with hearing impairments, police officers can use various approaches, in particular: engage a sign language interpreter, apply their own knowledge of sign language, use available means to display text information, and establish psychological contact taking into account the specific situation, showing attention, sensitivity and patience. In addition, it is necessary to use a clear non-verbal system of information transfer (posture, gestures, facial expressions, visual contact, etc.). The results of the study show that knowledge of the basics of sign language by police officers significantly facilitates overcoming communication barriers with people with hearing impairments and also helps to reduce the time needed to obtain information in typical or extreme situations. It is emphasised that the lack of such knowledge can be compensated for by using the police officer's skills in applying effective non-verbal communication methods, which should be the subject of training, in particular when solving practical cases. It is noted that the acquisition of theoretical knowledge and practical skills by police officers in communicating with people with hearing impairments is an important element for the professional performance of police duties. Recommendations have been developed for non-verbal communication between police officers and people with hearing impairments.